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Your Data and Your Account, Explained

We keep only what an account actually needs: your signup details, the bKash, Nagad or Rocket references behind each transfer, and the device signals that guard your login.

What we collectWhy we hold itWho can see itCookies on your phoneAsking for a copy
558bh Your Data and Your Account, Explained
DATA CARE STEPS

Cookies, Security and Retention

Cookies, session tokens and login alerts are the three places where privacy and security meet on our side. We keep the session cookie that holds your login, set a fresh one when you sign in on a new handset, and mail you when a device we do not recognise tries the account. Records tied to bKash, Nagad and Rocket transfers stay while the account is open, and for whatever period payment and tax rules require after that. Ask for a copy, a correction or a deletion from live chat or the email on your profile, and we confirm back what changed.

Cookies you can switch off

Two kinds sit on the site: the session cookie that keeps you signed in, and analytics that show where pages stall on mobile. Clear the second without losing your login, then sign in more if asked.

Login alerts and one-time codes

Every sign-in from a new phone sends a one-time code to your registered number. If one arrives when you were not signing in, change your password and tell live chat to block that device.

Retention on wallet records

An entry for a Nagad transfer or a bKash deposit stays attached to your account while it is open. After closure we keep only what payment partners and tax rules require, then remove the rest.

Access, correction, deletion

You can ask what we hold, fix a misspelled name, or request deletion where the law allows it. Write from your registered email and we reply with what was done and when.

DATA REQUEST DESK

Where to Send a Privacy Request

Privacy requests go to the same desk that handles account recovery, so you are not passed between teams. Open live chat from your signed-in account and the agent can see your wallet history without asking you to paste reference numbers. Prefer email? Write from the address registered on your account, because that is how we confirm the request is really yours. Either route works for a copy of your records, a correction, or a question about a Rocket or Nagad entry that looks wrong to you.

Live chat inside your account Sign in, tap the chat icon and mention privacy. The agent already sees your wallet entries, so a question about a bKash DepositFast credit or an odd Rocket line gets answered without a second form.
Email from your registered address Send the request from the email tied to your account and we can verify it without extra steps. Say what you want changed, a phone number, a name spelling, or a copy of your records.
Request from your account panel Your profile page carries the data we hold, including the mobile number used at signup. Corrections you raise there land with the same team that handles wallet verification, so nothing sits in two queues.

Questions You Ask About Your Data

The same handful of questions comes up in live chat every week, so we have answered them plainly here. If yours is not covered, send it through the panel above and we will reply to the email on your account.

Your signup name, mobile number, email, the wallet references from bKash, Nagad or Rocket, device and browser signals used for login checks, and the support messages you send. That is the working set for an account.

Yes. Ask from live chat or from the email registered on your account, and we put together what we hold, including payment entries, then send it to that same address.

The payment partner that processes the transfer, our verification team when a withdrawal needs checking, and nobody else outside a lawful request. We do not sell account data to advertisers or list brokers.

The session cookie is what keeps you signed in between pages. Blocking it means signing in again on every visit. Analytics cookies are optional and you can clear them from browser settings without touching your wallet.

Open accounts keep their wallet history in place. Once you close, we retain only the entries payment partners and tax rules require us to keep, then delete the rest on our normal cycle.

It can, yes. Data rules differ by country, and access to 558bh depends on your local law and eligible regions. Where rules are stricter than ours, we follow the stricter version for your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.